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Remote Monitoring and Diagnostics

With network monitoring, we install software that constantly tests your critical computer equipment. If an abnormal condition is found, the software alerts our monitoring system. We can then address the condition before downtime occurs.

Network Monitoring Questions and Answers

How does this benefit our company? Monitoring allows you to concentrate on your business, instead of on your computers. It provides the assurance that your investment is running properly right now, without the expense of personal intervention.

What is included in the free offering? First Service will provide 10 free ongoing tests for each client using prepaid labor blocks or outsourcing. 10 tests is about enough for your file server and your router.

What are the tests? There are hundreds of possible ongoing tests available. Some common tests we will be recommending include:

• File Server processor utilization.

• File Server available disk space.

• File server memory usage.

• Volume of network traffic.

• Check an internet/mail connection.

• Validate today’s tape backup.

• Status of a network print queue.

• Verify your firewall status.

• Check for a single file (like a specific virus)

Can we buy more tests? If you have multiple servers or more resources, we can keep track of them too. Additional tests are available for $30 per month per 10 tests.

Are there other charges for the monitoring service? No. The brief installation of the monitoring software is billable. If an alert occurs, you will use billable support hours to solve the problem. All work is subject to your prior approval and our guarantee of your satisfaction.

Why is First Service offering this free? Customer Satisfaction. First Service is committed to ensuring your installation operates as trouble free as possible. By tracking the performance and health of your critical resources, we can proactively see and plan for potential issues and future requirements before they become urgent. We know your computers are important to the operation of your business, and we are showing you we take your trust seriously.

Will this compromise our security? This solution maintains your current security completely. Plus, monitoring can inform us immediately of unusual internet traffic, a symptom of some security breaches. We have specifically evaluated the security of this software prior to our use. The monitoring software reports test results outward. If the need arises, we can request further tests from the monitoring software.

Network monitoring will reduce the need for emergency service work, reduce travel time for routine tasks, and help keep your network optimized.

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