IT Support

  • A Proven Record

    For the past 27 years, the core of our business has been making sure that our client’s operations run smoothly and efficiently. We have helped hundreds of businesses across Raleigh, Chapel Hill, Durham, and Eastern NC maintain mission critical functions while providing top tier support when things go wrong. The outsourced IT support model can help your business run more efficiently.

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    Computer repair

    If something has gone wrong (from broken screens to loose RAM) it’s almost guaranteed that our engineers have fixed it before! Each repair is assessed and evaluated before we provide you with a quote or begin repairs to ensure satisfaction and transparency.

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    Warranty Repair

    Is your product still under warranty from Lenovo? Not sure? We will check with Levono before working on the machine, and use OEM parts where available. As a certified Lenovo repair shop we have the parts and the knowledge to get you back up and running as soon as possible.

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    Upgrades

    If your computer is running slow it might be time to upgrade your machine. However, hardware upgrades can be an economical solution for aging computers. Upgrade your hard drive to a Solid State (SSD) or max out your RAM to get the most out of your current generation of hardware, and keep your business going.

Managed services

  • First Service Carolina has been managing the computers, networks, servers, and peripheral devices of clients for nearly thirty years. Managed Services come in a variety of factors and forms, but all are made with the same goal in mind: to keep every component of your network running smoothly. The services your company needs are tailored to your technology use, and what will most benefit your team. Some of the benefits of Managed Services for your business are:
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    27/7/365 Monitoring

    All of your machines are constantly monitored by our Network Operations Center (NOC).

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    Automatic Updates

    Make sure your machines are all up to date to foil hackers and malware alike.

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    Licensure Audits

    Never worry about being audited again, we can manage all of those licenses for you.

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    Preventative Maintenance

    Our technicians discover and treat issues before they become a problem.

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    Automatic Notifications

    When we push out updates you receive a message in a pop-up window telling you what to do.

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    Malware and Virus Software

    One of the most crucial benefits of managed services, making sure all of your machines are up to date with regard to the latest viruses and malware.

What if I already have an IT team?

The beauty of outsourced IT support and Managed Services is that it frees up your IT team from mundane tasks. This allows your staff to focus on mission critical objectives, instead of the menial day-to-day tasks associated with maintaining a fleet of machines. Imagine having a fully staffed IT team at a fraction of the price: that's the power of supplemental support.

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To schedule a network evaluation using our Network Assessment Tool.

Contact FSC!